Customer Insights & Reviews
Analyze customer feedback and review sentiment to understand your customers better
Total Reviews
1,247
+15.3%
vs last month
Average Rating
4.2
+0.3
vs last month
Response Rate
87%
+5.2%
vs last month
Positive Reviews
89%
+2.1%
vs last month
Average Star Rating
Based on 1,247 reviews
Review Response Rate
Track your response rate against the target
Current Response Rate
Approaching Target
Only 3% more to reach your target
Rating Breakdown
Distribution of reviews by star rating
Keyword Frequency
Most common words from customer reviews
Frequency Legend:
Top Keywords:
Customer Reviews
Manage and respond to customer reviews
| Customer | Rating | Review | Date | Response |
|---|---|---|---|---|
S Sarah Johnson | 5/5 | Absolutely amazing food and service! The atmosphere was perfect for our anniversary dinner. Highly recommend the chef's special. Your Response: Thank you so much, Sarah! We're thrilled you enjoyed your anniversary dinner with us. We look forward to welcoming you back soon! | Jan 15, 2024 | Responded |
M Mike Chen | 4/5 | Great restaurant with excellent food quality. The staff was friendly and attentive. Only minor issue was the wait time, but it was worth it. | Jan 14, 2024 | |
E Emily Rodriguez | 5/5 | Outstanding experience from start to finish. The wine selection was impressive and the dessert was to die for! Your Response: Thank you, Emily! We're so glad you enjoyed our wine selection and dessert. Your kind words mean the world to us! | Jan 13, 2024 | Responded |
D David Thompson | 3/5 | Food was good but the service was a bit slow. The ambiance is nice though. Would give it another try. | Jan 12, 2024 | |
L Lisa Wang | 5/5 | Perfect evening! The chef's tasting menu was incredible. Every dish was a work of art. Can't wait to come back! Your Response: Thank you, Lisa! We're delighted you enjoyed our tasting menu. The chef will be thrilled to hear your feedback! | Jan 11, 2024 | Responded |